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Whether you have a question about an order, a collaboration idea, or just want to say hi — our team replies within 24 hours.

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hello@pencilparadise.com

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Our Studio

Rue de la Loi 14
Brussels, BE 1000

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❓ Frequently Asked Questions

Standard shipping takes 3–5 business days within Europe. International orders take 5–10 days. Express delivery (1–2 days) is available at checkout.

We offer hassle-free returns within 30 days of delivery. Items must be unused and in original packaging. Refunds are processed within 3–5 business days.

Yes! Once your order ships, you'll receive a tracking number by email. You can also track it directly on our website under "Track Order".

Yes! We work with schools, art studios, and retailers. Contact us using the "Wholesale" subject and we'll share our wholesale catalogue and pricing.

We love partnering with independent artists! Send us your portfolio and we'll review it within 5 business days. We offer revenue sharing on all sold designs.